You can return your order by requesting a return within 14 days from delivery by following these simple steps:
1. Request the Return Authorization Number (RAN) in one of these two ways:
- if you are a registered user: access the "Orders" section of your account by clicking here. Identify the order that contains the product or products you would like to return, click on "Return the product" and follow the procedure.
- if you are not registered: access the "Return Authorization" section, available here.
What is a RAN? Why do I have to request one?
2. (EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order. Place it inside the package together with the packaged items ready to be returned.
2. (non-EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order.
Make 4 copies so that you have 5 invoices in total. Place one inside the package together with the packaged items ready to be returned. Give the other 4 to the courier when they pick up the return as they are required for customs clearance.
3.Attach the returns label to the outside of the package. It will have been sent together with your order.
I have lost the return label and the Return Proforma Invoice
4. Contact the courier within 14 days of creating the RAN to book the package collection, consulting the details in the “How to book a return” section.
Valid only for online purchases